Hello Ridgeacre,
I apologise for the problem you have regarding a faulty item. We will happily send a replacement on receipt of your details. I have sent you a PM asking if you can let me know where and when you purchased the item and exactly what it is, this way we can contact the all the retailers who have received products from the same batch to check if there is a problem with any other items. All our products are made to high specification and all in marked batches. To date we have never received complaints of faulty products, however, there can sometimes be an exception to the rule.
Once agin I would like to apologise for any inconvenience this may have caused you.
Best Regards
Nick Brown - Bait-Spray Ltd
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