I usually use Harrisons and Bag-Up (we all like our free p&p) for my mail order of terminal tackle, but unfortunately they did not have what I needed in stock so I thought I would give Benwick Sports a try. I needed these items for this weekend.
Ordered last Saturday and it duly arrived Wednesday - not too bad? Well .........
Firstly I had to pay Royal Mail £1.76 because Benwick Sports failed to pay the full postage.
Secondly the float order was incorrect, not by the odd one or two but by eight.
Not a happy bunny by any means as this meant if things could not be resolved very quickly I would be short of things I needed for this Sunday.
I promptly complained to Benwick Sports via email, and their response was that they would give me a refund if I returned the goods (at my expense I assume?) and they would be happy if I did not order from them again as they did not like the tone of my email! I was not abusive in any way, just stated I was expecting better of them. Guess what? They will not be getting any more orders from me.
The moral of the this - don't complain when Benwick Sports fail to fulfil your order, better still use someone else! Unbelievably poor service and attitude.
Ordered last Saturday and it duly arrived Wednesday - not too bad? Well .........
Firstly I had to pay Royal Mail £1.76 because Benwick Sports failed to pay the full postage.

Secondly the float order was incorrect, not by the odd one or two but by eight.

Not a happy bunny by any means as this meant if things could not be resolved very quickly I would be short of things I needed for this Sunday.
I promptly complained to Benwick Sports via email, and their response was that they would give me a refund if I returned the goods (at my expense I assume?) and they would be happy if I did not order from them again as they did not like the tone of my email! I was not abusive in any way, just stated I was expecting better of them. Guess what? They will not be getting any more orders from me.
The moral of the this - don't complain when Benwick Sports fail to fulfil your order, better still use someone else! Unbelievably poor service and attitude.
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